Information for patients
We strive to keep our patients informed before, during and after visits to our offices.
To request a medication refill, please ask your pharmacy to contact one of our offices. For routine refill requests, please have your pharmacy call during regular business hours (8 a.m. – 5 p.m.). After hours, all calls for refills should be used for emergencies only.
Please note the following:
- Allow 72 hours for routine refills to be ready at the pharmacy.
- Plan an office visit at least every 12 months so we may evaluate your routine medications, unless otherwise instructed by your physician.
- If you have not had an office visit or bloodwork in the last 6-12 months, you will receive a prescription for a 30-day, short-term refill until your next office visit.
- Please closely track your medication supplies, and call 1-2 weeks in advance for your refills, as needed.
We accept Medicare assignment of benefits for standard Medicare & supplemental Medicare. We also accept most medical insurance plans including many managed HMO’s and PPO’s. Contact your insurance carrier to verify our participation with your plan or see below the list of accepted insurance plans. We file most insurance claims on behalf of the patient for both primary and secondary insurance. If your plan requires a co-pay, we will collect it at the time of service. We accept cash, personal checks, and credit cards.
If you have insurance with a plan that is accepted by us, you will be responsible for all applicable co-pays, co-insurance annual deductibles and any non-covered services. Please understand that we cannot waive any patient balances. All co-pays are due at the time of service.
In the event you have an insurance plan that we do not accept, you will be responsible for payment of all charges not paid by your plan. Most insurance plans refer to this as going “out-of-network”. Some plans have out of network benefits which would provide coverage to an out of network provider.
If you have questions, or for more information, contact your local office.
Requesting Medical Records
Access to medical records is protected by federal HIPAA regulations. Copies of records may be released upon receipt of a Records Release form completed by the patient (if over 18 years of age) or parent/legal guardian.
You may obtain the form by utilizing one the following methods:
- For records prior to 4/1/2018, click here.
- For records from 4/1/2018 thru 3/31/2021, please call (215) 955-6627. For more information, click here.
- For records after 4/1/2021, contact your local office.
- Request a Records Release form by calling your local office.
- Visit your local office.
The authorization form must be completed in its entirety or we will be unable to release your records. The completed form can either be mailed to your local office or faxed to your local office. If faxing please contact your local office to verify the fax number.
If you have a billing question related to any office appointment, testing, or procedure performed at Mercer Bucks Cardiology, please call the Central Billing Office for Capital Health System at (609) 815-7810.
If you have difficulty with the number above, please call your local office.
Mercer Bucks Cardiology is committed to protecting patient privacy. Please download and review our privacy practices to learn how we protect your personal information, how your information may be used or disclosed under federal law, your rights under federal law and much more.
If you have any questions about this notice, please contact our privacy office by phone at (877) 482-2908.